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Description and Requirements
Lenovo (HKSE: 992) (ADR: LNVGY) is a US$60 billion revenue Fortune Global 500 company serving customers in 180 markets around the world. Focused on a bold vision to deliver smarter technology for all, we are developing world-changing technologies that power (through devices and infrastructure) and empower (through solutions, services and software) millions of customers every day and together create a more inclusive, trustworthy and sustainable digital society for everyone, everywhere. To find out more visit ,and read about the latest news via our .
Responsibilities
- Ensure delivery of services by both internal and external stakeholders
- Optimisation of business processes to increase efficiency so to enable more focus on strategic and value-adding activities
- Work closely with customer service team and manage all escalation, to ensure best service is provided to customers.
- Ability to collaborate in a heavily matrixed environment
- Applicants should be strong in Communication skills, Drive for Results, and be comfortable dealing with an ambiguous situation
- Candidate must be an independent, hardworking, responsible, good team player able to work under pressure & highly committed to the job
Preferred Qualifications:
- Experience with MS Dynamics and other CRM tools
- E-commerce experience with consumer electronics, FMCG, or durables
- The ability to converse/write in English and Tagalog
- Strong analytical skills and problem-solving abilities
- Process and detail-oriented
- Strong interpersonal and influencing skills and is also a good team player
