Lenovo India Private Limited Looking for Field Service Specialist Colombia at Saudi Arabia Full Time

Description and Requirements

Key Roles & Responsibilities:

• Manage and develop authorized service center
• Work on metrics accomplishment and E2E performance efficiency (i.e RRR, PPS, ECT, OSAT, etc)
• Operative functions as backlog monitoring, part return tracking, vendor labor payment, execute internal/external trainings on service delivery process
• Work side by side with CX team to review customer feedback about current service and design with vendors proper action plans
• Follow up special cases
• Set-up internal/external meetings and customer visits
• BMS with internal & external customers, monitoring performance reports and communications and share improvement initiatives
• Other ad-hoc tasks required by manager and Senior leadership team

Requirements

• Bachelor’s Degree in Electronics, Industrial or System Engineering.
• Strong knowledge of services operations (+3YR experience in service roles) .
• Good written and Fluent spoken English.
• Must be able to work well with people in other countries.