• Ensures IT quality, legal, and regulatory compliance through adherence to quality control standards in all activities.
• Contributes to the development, documentation, and evolution of IT policies, procedures, and tools to align with business and IT strategies and ensure sustainability of services.
• Continuously improves level of expertise in technical and professional skills required to perform assigned job duties.
• Regularly communicates individual task status, open issues, and challenges to impacted stakeholders and/or direct manager.
• Monitors and addresses assigned issues and changes to ensure timely resolution; updates stakeholders regularly on progress.
• Performs administration of technology platforms as needed to maintain effective operation and consistent availability.
• Participates and advises in the continuous enhancement of systems and services to improve IT effectiveness and system performance.
• Works directly with users and owners of assigned systems as a primary technical resource for planning operational changes and addressing issues.
• Engages with IT staff to gather feedback on systems performance and expectations as input to IT service improvement efforts
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}• Minimum 5 year of experience providing infrastructure support and/or implementation. • Good level of skill and experience in: Server operating systems, TCPIP and network protocols, and Database systems • Excellent level of skill and experience in: Knowledge of IT services, processes and operating models, Systems architecture, and Project management methodologies and practices • Expert level of skill and experience in: At least one specific area of IT technology, and Root cause analysis and troubleshooting • Analyzing and solving problems independently
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