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Job Description
Roles and Responsibilities:?Provide onsite support to Maersk Line and other APMM Business Units (as appropriate) for incidents that are assigned to the IT Support Technicians team and/or cannot be resolved remotely?Desktop management?Install / Move / Add / Change / Decommission support for IT equipment (PCs, Laptops, Printers, Servers)?Support and advice for Facilities Management/Office Services regarding office move planning?Support Hardware and Software asset management/tracking/auditing for devices not connected to the network and according to Maersk Line global processes?LAN cabling troubleshooting?On-call support for critical incidents outside of normal business hours and emergency situations as part of Business Continuity Plan requirements?Support for other locations/offices as appropriate (geographical scope for service coverage to be confirmed ? this will require some travel)?Ensure that Maersk Line IT standard processes are followed for services provided?Provide a best in class service to our business customers.?Provide VIP support to selective customers as per SLA and agreement?Procure requested hardware according to Maersk purchasing procedures?Support general OS/MS Office/other application running problems or reported service incidents?Act as local project co-ordinator for hardware/software upgrades, country cluster and/or regional consolidation activities and other agreed technical projects.?Together with the Technical Operations / Service Manager for the Region, assist with the resolution of 2nd level escalations as part of the standard escalation process.?Assist the Maersk Line IT and business customers in identifying shortfalls in service delivery and implementing improvements or short term workarounds for same
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