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Job Description
SummaryStop just dreaming. Start dream-making with us! Gucci is a one-of-a-kind place in which to express yourself, being who you are. A place where your unique talents are empowered. Read on to find out more! Role mission Based in Harrods your role is about offering every customer a unique experience and turning their dreams into a Gucci creation. You will make a real difference for each of our clients.Key accountabilitiesDriving sales* Achieves individual and team sales and customer targets, KPIs by effectively using available data/systems to better understand own performance and sales opportunities.* Collects meaningful customer information throughout the client journey to feed into the CRM system.* Effectively uses cross- and upselling techniques to maximize sales opportunities.* Guides and influences the client to make the best possible decision to buy the right product.Client experience* Creates an engaging and emotional client experience, offering best in class service being it in-store or on distance. Hosts the client in line with hospitality guidelines and welcome techniques.* Proactively engages and establishes strong relationships with clients, making the client valued from the moment they enter the store.* Engages with clients to uncover purchase motivations by asking good questions and listening to clients.* Selects the right products to the client needs and benefits. Upsells and cross-sells using appropriate sales techniques.* Develops local and international client base and seeks to recruit and develop top clients.Product and Customer Knowledge* Using knowledge of Gucci and our products, engages with the clients using storytelling.* Has strong knowledge of competitors (products, campaigns, trends, services, etc) and local clients? typology in order to come up with the best possible solutions for our clients.* Enhances the client?s experience by providing them with useful insights into the local lifestyle trends (Theatre, arts, travel, etc)* Combines styling knowledge with the ability to mix-and-match products to best serve the client.Store operations* Has a sound understanding of back of house procedures and operations.* Knows how to handle products effectively, manage transactions, payment processes and general store administration (eg invoice signing, ?)* Is aware and executes visual merchandising standards in line with guidelines.* Understands how the store operates and how to best contribute to the overall functioning of the store.Key Requirements* Experience in working in a fast-paced and high-end luxury brand (goods or services)* Proven track record in building and maintaining strong relationships with clients.* Strong track record of individual performance, delivering results beyond expectations.* Passion for and sound knowledge about Gucci and luxury fashion.* Advanced knowledge in Ready-to-Wear styling and wardrobe mastery.* Fluent in English.* Ability to work varied hours/days, including weekends, and holidays as needed.Gucci is made of people who are diverse, talented and unique. Youre invited to come and show us the Dream-maker that you are.Job TypeRegularStart DateScheduleFull timeOrganizationGucci Ltd.
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