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Job Description
Our mission at Amazon is to be Earth’s most customer-centric company, and our award-winning Customer Service team is a key part of achieving that goal. Doing our best for our customers is where we get our energy, and that’s why you’ll find we approach things differently here. You won’t be asked to read from a script or learn dialogue by heart. Instead, we’ll provide you with the training you need to problem solve for our customers. You’ll bring your unique personality to every customer conversation and deliver the exceptional support experience our customers love.
What will you do as a Customer Service Associate?
As an Amazon Customer Service Associate, you have a very clear purpose: to prevent issues, solve queries, and delight our customers. You’ll be the first point of contact for our German speaking customers by answering their requests through phone, chat and/or email – this includes everything from order and product questions to payment matters and website guidance. Our Customer Service Associates use a variety of tools to navigate, research, and review solutions, and communicate effectively with customers.
What are your hours?
This role requires working variable hours to match when customers need us most. You will work 9-hour shift including day, late and overnight shifts and your work week is minimum 40 hours. In order to match our customer demand, we schedule based on a variety of different shift patterns within our operating hours from Monday to Sunday. You may be required to work national holidays. You will learn more about your exact schedule closer to your start date
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}What qualifications do we need from you?• Minimum age: 18 years old• Have the right to work in Egypt• Minimum qualification of a high school degree – Passed• Excellent communication skills in German language (both written and oral fluency) B2/C1• Experience working with a computer• The availability to work varying shifts from Monday to Sunday within our operating hours • Willingness and ability to work in rotating shifts (i.e. early, late, weekend, and overtime as required)What strengths will you bring?• Hard-working, articulate, and detail-oriented• Friendly and customer-focused in every situation• Ability to learn quickly and embrace change • Comfortable multi-tasking in a high-energy environment.What benefits will you receive?One of the great things about joining Amazon’s Customer Service team is that you don’t need past experience in customer service. You’ll receive training and be provided with a complete equipment package when you join. Additionally, we offer a number of benefits, including:Social InsuranceMedical InsuranceTransportation: we will continue to provide 1-way night transportation from 7:00 pm to 7:00 am with gathering points for males and door to door transportation for females. Additionally, we will provide shuttle buses throughout the day starting 7:00 am to the below drop off points every 30 min:Gas station beside bloom bankDowntown StreetWhat we offer: Competitive and attractive salaryInternational and diverse work environmentGreat opportunity for growth and career developmentLife InsuranceMedical insurance is provided (Individual/Family)Onsite cafeteria with free hot drinks, water, and discounted meals & beverages
