Key responsibilities: Coordinates staffing deployment; Coordinates the development and facilitates the implementation of the training program for the Event Transport workforce (suppliers staff, volunteers); Coordinates with Q22 Workforce and Volunteers functions all activities related to Volunteers programme and involvement; Coordinates with all involved parties the development of the training material and presentations for Event Transport workforce (suppliers staff, volunteers); Liaises effectively with Q22 Workforce for all administrative aspects related to Event Transport workforce (staff rostering, etc.); Monitors the completion of relevant tasks and deadlines agreed with Event Transport; Stays abreast of transportation industry changes and Q22/FIFA requirements, policies, procedures and State of Qatar legislation; Observes and evaluates the performance of operating staff, service supervisors and volunteers in the field for compliance with policies and attainment of performance indicators in a variety of ways (i.e., direct observation, riding buses, standing on street, etc.). Investigates violations of rules, regulations, and operating procedures by operating and supervisory personnel to determine appropriate corrective action to decrease volume of complaints; Integrates with all functions within Event Transport; Any other duties that may be required. Qualifications Education – Bachelor’s Degree in Project management, Human Resources, Event Management, Major Sport events or a combination of education and experience relating to position. Master’s Degree is an additional asset. Experience: Minimum of Five (5) years Transport work experience: ideally within the football, sport, event or Three (3) years of experience as a Project / Planning Manager, or Three (3) years equivalent management position. Able to effectively present information and respond to questions from support staff, and managers. Individual must be motivated, capable of working independently, with excellent written and oral communication skills. Project management and planning experience within at least one mega project event, ideally more than one world class sport event (e.g. FIFA World Cup and/or Olympic Games, Regional Football Tournaments, etc.) Experience working with public and private sector partners in a collaborative environment and ability to build strong partnerships Skills: Advanced knowledge of administration and management principles Advanced knowledge of business process management Advanced communication skills Basic knowledge of transit operations involved in moving FIFA Constituents by vehicles, including city layout Must be organized and detail oriented Ability to work both independently and lead a team Proven experience of managing cross-functional teams Ability to motivate others toward a common goal Ability to understand the big picture and adapt accordingly Ability to manage large and diverse teams through various phases of organisational change Exceptional planning, organisational and administrative skills Ability to work and communicate in a corporate and project focused organisation High level of presentation and negotiating skills Strong facilitation, negotiation and interpersonal skills Flexibility when faced with ambiguity or constant change Positive attitude, patience and persistence Inter-cultural competence and sensitivity Language skills – English language fluency and Arabic or any additional language considered an advantage Strong IT skills; familiarity and comfort with MS Office (especially MS Excel, PowerPoint, Word, Visio, Project)
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