Enhance Fitness LLC Hiring for Sales and customer service Job at Doha Full Time

About Enhance :

Enhance Fitness is a technology company operating in the GCC market and has since revolutionized the fitness industry. We offer top certified trainers on demand via our app at customers’ convenience. Be it their own home, a park or even our partner gyms, clients can access a PT session anywhere anytime!

Our team has grown from our founder to 200+ strong in under three years, and we continue to expand our operations.

As part of a fast-growing tech & fitness sector you will be exposed to the latest innovations in fitness and will have the room to grow the brand with us and be part of the team that started the fitness revolution in the region and soon beyond.

Company : Enhance Fitness

Job Title : Full Time Customer service and sales executive

Location : Qatar, Doha

Job Summary:

Reporting to the Line Manager, the Sales & Customer Support executive will be responsible for ensuring monthly sales targets. They will do so by implementing sales strategies and working closely with the sales manager to develop ideas to drive sales. In addition to new clients, the executive will need to manage and retain existing clients ensuring timely renewals of packages, up-selling and overall client satisfaction with the services. The Sales & Customer Support executive will ensure that they reflect the company’s technology driven ethos and present the strive to provide the best customer service experience to consumers.

Essential Job Functions :

• Achieve and exceed monthly sales targets for both new and existing clients.
• Upsell and renew packages for existing clients in a timely manner to maintain client retention.
• Performing all basic system transactions pertaining to manual billing.
• Developing and maintaining relationships with current clients on a name-to-name basis.
• Notifying the LineManager of any clients’ complaints or grievances and assisting in appropriate response.
• Being knowledgeable of all products and programs and building value.
• Being responsive to member feedback and complaints and working towards timely resolution.
• Consistently looking for opportunities to gain new clients and elevate service levels.
• Actively build a network of contacts through referrals.
• Prepare daily, weekly and monthly reports.
• Work closely with Line Manager to identify trainers with gaps in schedules and match them with new client prospects.

Candidate Requirements and Experience:

• Bachelor’s Degree in Business, Marketing, Sales or equivalent experience.
• Previous experience in sales (specifically within Fitness, F&B, Hotel Services or other Consumer Service industries is a plus)
• Based in Doha, Qatar
• Fluent English and Arabic, written and spoken is a must
• Two years Sales Experience in B2C (preferably in Qatar)
• Salesforce knowledge is a plus
• Excellent interpersonal skills
• Excellent communication skills
• A positive, confident and determined approach
• Resilience and the ability to cope with rejection
• A high degree of self-motivation and ambition
• The skills to work both independently and as part of a team

Package and Benefits :

• Insurance, Visa, Flight ticket every 2 years of service.
• Internal Growth Opportunities
• Ongoing support from the line manager

Job Type: Full-time