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Description:
The Customer Success Manager on the Scale & Growth Team is the main POC of the client throughout the client experience cycle. CSM’s are here to provide advice on how to best structure internal processes to drive growth while using Deel’s product adoption and help the client with their remote global workforce.
Clients that sit within the Scale & Growth team are Tier 3 clients, managing up to 200 accounts (at least to start; this may increase over time if we need to based on bandwidth)
What you will enjoy working on:
Project management
Works well with internal teams in order to deliver the best customer experience, this entails working with Support, Product, Sales & Engineering
Have a good knowledge of where Deel is hiring and Deel services (payroll, HR, Product, etc)
Set up outreach campaigns for customer base
Preventing and eliminating churn
Growing relationships with a larger book of clients and promoting their growth at Deel
You will be successful if:
Ideally 1-2+ years of experience within Customer Success
Has experience within a Regional/Global book of business
Experience in outreach campaigns & automation
Used to deal with escalations, or frustrating customers
Take good ownership & accountability
You speak, read and write in English fluently
You are based within EMEA timezone
