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Job Description
- Reply to customers emails/inquiries/calls in a timely manner (according to SLA)
- Print cards & Deliver to the front-office according to our SLA
- Reconciliation & assistance for the customer trade account
- Giving all the support for the account managers
- Handling Customer complaint (90% resolution within SLA)
- Handling payments receiving, recording and log sheet with punctuality & according to work process requirements
- Handle Reloading requests according to our SLA Chart
- Mitigate Prepaid dues and prevent their occurrence
- Clearing of pre-paid accounts daily and post-paid weekly
Job Requirements.css-1t5f0fr{font-size:14px;font-weight:400;font-style:normal;letter-spacing:-0.35px;line-height:22px;color:#001433;word-break:break-word;}.css-1t5f0fr p{margin-top:12px;margin-bottom:12px;}.css-1t5f0fr ul,.css-1t5f0fr ol{list-style-type:disc;padding-left:18px;}@media screen and (max-width: 991px){.css-1t5f0fr{padding:0 12px;}}University level education.Fluency and proficiency in relevant language(s).Finance background/ability to work accurately with numbers.Hard worker who can prioritize the daily workflow.Administrative skills are essential.
