Review existing training programs and suggest enhancements to meet required training objectives
Design, evaluate, and approve all training programs, and training materials.
Observe trainers, analyze, and provide feedback regarding their training methodology.
Conduct TNA (Training Needs Analysis) and provide annual training plan to develop employees’ skills.
Submit annual training plan and budget for Operations department.
Ensure training evaluation is conducted properly for all training stages (pre- and post-training), create action plans accordingly to communicate with the managers and ensure proper implementation of these plans.
Provide monthly/quarterly report on training activities conducted along with the training evaluations results and provide feedback to section managers.
Position minimum requirements;
Relevant bachelor’s degree.
Minimum 4 years of Experience as Training Manager.
Customer Relation Management, Quality Assurance and control, TOT training is a strong plus.
Proficient in MS Office (esp. Powerpoint); e-learning software is an asset.
Phenomenal communication, presentation and public speaking skills.