CRM Manager Full Time

Job Summary:
Oversee our customer relationship management processes.  manage customer handovers, contract administration, address customer complaints, and ensure timely collections. This role requires a proactive approach to enhancing customer satisfaction and driving operational efficiency.

Key Responsibilities:

• Coordinate the seamless transition of projects from development to customer handover.
• Ensure all necessary documentation is complete and accurate.
• Provide training and support to clients during the handover process.
• Oversee the preparation, negotiation, and management of client contracts.
• Ensure compliance with legal and company policies in all contracts.
• Maintain a comprehensive contract database for easy access and tracking.
• Act as the primary point of contact for customer complaints and feedback.
• Develop and implement strategies to resolve issues effectively and efficiently.
• Monitor complaint trends and suggest improvements to enhance customer experience.
• Manage the collections process, ensuring timely payment from clients.
• Develop payment plans and negotiate terms with clients as necessary.
• Maintain accurate records of collections and follow up on overdue accounts.
• Analyze CRM data to identify trends and insights for improving customer satisfaction.
• Prepare regular reports on customer interactions, complaints, and collections status.
• Present findings and recommendations to management.
• Work closely with sales, marketing, and operations teams to improve customer engagement.
• Facilitate communication between departments to enhance service delivery.