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| Job Location | Riyadh, Saudi Arabia |
| Education | Not Mentioned |
| Salary | Not Mentioned |
| Industry | IT Services |
| Functional Area | Not Mentioned |
Job Description
JOB PURPOSEThe specific duties of a Sr. Solutions Operation Specialist include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase quality of customer service and implement best practices across all levelsROLES AND RESPONSIBILITIESCore ResponsibilityReceive end-user feedback and complex ticket complaints for ongoing performance enhancementDiagnose and monitor technical problemsProvide level 2 support on all developed solutions and platformsForward support requests to appropriate internal Business units or to external vendors when level 3 support is requiredCollaborate closely with the Software Assurance & Control team and the Software Development team to diagnose, document, and resolve (or forward) issues faced with operational solutionsMaintain and run a trustworthy IT environment for all solutions and platforms ensuring SLAs are appropriately managed with service providersProvide business support to customers on site when neededPlanning and StrategyParticipate in the preparation of Solution Operation department?s strategy and roadmap to support alignment with Solution Development directorate?s strategyEstablish Solution Operation department?s plans and provide input to Solution Development directorate?s goals that support Systems Engineering division?s overall strategic plansCollaborate with relevant stakeholders to identify System Integration department?s required projects to meet future business demandsLead and drive the achievement of System Integration departments strategy, objectives and KPIs within the accountabilities of the departmentDevelop regular reports on department?s progress and outputs to be shared with relevant stakeholders in line with reporting requirementsBudget ManagementParticipate in Solution Development department?s budgeting cycle and provide input to the budgeting processEnsure effective utilization of Solution Development department?s budget and report accurately on progress made and challenges encounteredPeriodically (monthly, quarterly) inform the budget utilization with the department headInvestigate and propose implementing initiatives that result in positive financial impact for System Architecture and Design department and mitigate financial and operational risksPeople ManagementIdentify, assess, and recruit key talent for Solution Operation teamManage and assist subordinates to perform their functional operations in accordance with set policies and proceduresGuide, mentor and develop the System Architecture and Design department?s team as part of their continuous developmentSet performance objectives, provide necessary support, evaluate / appraise the team, and provide regular feedback on performancePromote a high-performance working environment within the System Architecture and Design departmentOthersAbility to effectively manage internal and external stakeholders including Partners and CustomersManage conflicts and resolve them amicably resulting in win-win situation for all the stakeholdersMotivate highly talented people by providing them with an environment for growth in competency and career
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