commercial bank of qatar Looking for Loyalty Officer at Qatar Full Time

Key Accountabilities

• Build positive long-term relationships with merchants and corporate clients.

• Identify and develop a target pipeline and aggressively market for new offers and discounts for CB cardholders

• Manage key corporate customer relationships through regular contacts and visits by ensuring the effective follow up is maintained of prospect customers.

• Ensure documentation and valid contracts are signed when obtaining offers.

• Stay up-to-date on validity of offer and ensure they are renewed on time

• Ensure that the posted offers thru CB channels are valid and active.

• Conduct customer satisfaction surveys and recommend ways of improving client satisfaction.

• Resolve complaints and issues efficiently and in a timely manner.

• Coordination with Marketing Department for all offers/campaigns aspects.

Skills

Competencies

• Account Management
• Adaptability/Flexibility
• Customer Focus
• Customer Service
• Decision Making/Judgment
• Job Knowledge
• Managing Conflict
• Meeting Management
• People Development
• Productivity
• Quality
• Results Focus
• Sales Goals
• Sales Organization
• Sales Skills
• Sales Team Support
• Self Development
• Strategic Thinking/Management
• Team Leadership
• Technical Skills
• Territory Management
• Vision and Values

Education

• Bachelor degree or equivalent