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Job Description
Key Accountabilities? Execute deals for and on customers? behalf properly in a timely manner, and as per customer?s instructions.? Work towards ensuring customer satisfaction, assist in solving customers complain (if any) & ensure apply resolution for it.? Manage the daily interaction with customers & any matters related to updating files/records for any missing or expired documents (ID, CR.etc)? Influence customer perceptions of the company?s service levels. Promotion of electronic & self-service channels by educating the customers.? Follow external delivery standards agreed by higher level Management. ? Meeting delivery standards, ensure compliances with the SOP and take corrective action.? Assist Head of Brokers in identifying process improvement opportunities & sales activities.? Assist in performing analysis, identify trends and make recommendations.? Communicate with external parties outside the company as and when needed.? Maintain effective work relationships with customers.? Meet revenue targets and or engaged in activities that have direct financial revenue or loss implications for the company or customer.? Carry out brokerage transactions in an efficient and effective manner.? Ensure that activities are in compliance with QFMA, QCSD and QE rules and regulations.Ensure confidentiality and client secrecy of trading plans
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