Center Manager (Banha) Full Time

Job objective

The Center Manager (CM) acts as the general manager for a GEPD plasma Donation Center (DC), responsible for managing and optimizing the whole operations related to the DC including financial, marketing, administrative, regulatory, quality, personnel, systems, supplies, equipment and other infrastructurefacility-related controls.

CM has the overall accountability for the daily operations, staff-related activities, quality control, compliance with all applicable policies & regulations, optimize operational efficiency and establishes a work environment that foster operational excellence.

Environment

Internal: Quality, Operations, Medical staff, Marketing, Procurement, Finance, Facility management team, Warehouse staff and HR.

External: Donors, Health authorities, Government agencies, Patient associations, Third party providers, Medical associations, Corporates, Community-based organizations and others.

Key responsibility

People Management & Development

– Establish a work environment that foster operational excellence.

– Ensure all employees are properly, timely, and efficiently trained on the relevant technical areas.

– Provide regular feedback and coaching for centers employees.

– Develop & retain talents, through regular meetings, goal check-ins, development plans, etc.

– Administer regular check-ins and year-end performance review & development plans, etc.

– Assist in management of the recruiting process.

– Support and conduct teams trainings.

– Leading the periodic medicaloperational meetings.

– Serve as subject matter expert for operational-related policies and procedures, Plasma Donation System and Plasma Payment System.

Operations management

– Supervise the operations within the center.

– Monitor donor recruitment and retention, ensure efficient donor flow, and implement donor

– retention improvement and corrective action plans.

– Attaining donation goals with the highest level of quality and compliance.

– Monitor net yields and implement improvement plans.

– Perform analysis of related data to promote efficient operations.

– Proactive operational processes enhancement and risk management.

– Oversees product and biohazard waste shipments: Ensures shipments meet regulatory specifications and product release requirements from the donor center; ensures accurate labeling and documentation; and authorizes final shipment.

– Resolve related facility issues and manage inquiries for facility information.
– Manage all aspects of financial oversight; setting annual budget and ensure center meets monthly financial targets.

– Provide leadership to ensure donor retention with high customer service levels.

– Create organizational culture and value systems which stimulate the morale and productivity.

– Operate the center and manage employees to the highest standards of ethics and integrity.

– Provide strategic planning for donor center growth.

– With the marketing team, provide strategic inputs for marketing plans, follow up on execution, provide analytics and insights for optimization.

– Provide publicinstitutional presentations for awareness and donor recruitment activities

– Establish partnership with relevant governmental and private entities for brand equity and donors’ recruitment.

Quality & Compliance:
– Ensure that the center is operating with high compliance level to company’s policies, procedures and regulations.

– Deviation management and CAPA development with timely implementation.

– Manage centers audit processes and help to resolve any related issues.

– Ensure timely response and closure to audit observations.

– Fulfills all responsibilities as defined by Egyptian Drug Authority (EDA) for Responsible Person of a plasma collection center.

– Recommend changes and improvements to SOPs.

– Work closely with the center quality team to enhance the operational compliance and ensure that the proper risk mitigation plans are in place.

Back up for Center Physician:
Part of the qualification for being a certified CM, is the onboarding and certification on center physician role, serving as backup at any time to fulfilling the business needs:

– Donor acceptance and deferral according to the relevant policies and procedures.

– Observe and coach the donor center technicians and phlebotomists.

– Donor counseling to individuals with unacceptable results.

– Management of Donor Adverse Event Reactions and the appropriate level of care.

– Timely review of accumulated data to confirm established donor suitability, donor safety, and process enhancement plans.

– Recommend changes and updates to the center procedures.

– Provide education sessions to the center medical staff as needed.

– Learn, understand and be independent working with the PDS (Plasma Donor system) as it relates to the duties and responsibilities of this position.

– Provide aggregated medical data and insights to the medical director that in turns help in improving the center performance.

Academic experience required.
Essential:

– Bachelor’s degree in medicine.

– Formal Qualification in the medical field.

– Diploma/master’s degree in a core branch of Medicine, Egyptian Fellowship, or MBA in a Medical Related field.

– Minimum 8 years of relevant experience

– Supervisory and people management experience for at least for at least 3 years.

– Blood bank related experience.

– Experience in a GxP regulated environment and Quality standards. Desired:

– Experience in cGMP.

Computing skills

– Proficiency in all Microsoft Office applications.

Personal skills

– Leadership.

– Emotional intelligence.

– Assertiveness & decision-making ability.

– Resourcefulness and proactivity.

– Strong communication skills.

– Critical thinking and problem solving.

– Teamwork and collaboration.

– Professionalism and strong work ethic.

– Excellent customer service.

– Organized and able to manage time effectively.

– Analytical.

– Interpersonal skills.

– Ability to work within a highly regulated, labor intensive, fast paced medical environment.

– Ability to plan and execute activities for the improvement of overall operations.

Languages Excellent written and spoken English and Arabic.