British School of Bahrain Hiring for School Receptionist Job at Manama Full Time

Job description :

As the first contact person to the school, the receptionist ensures positive customer satisfaction during all interactions with existing and potential parents, visitors, staff, and students.

• To act as the first point of contact for all visitors, parents and students, answering any general enquiries directing them to respective departments.

• Present a welcoming and professional manner remembering you are the first impression of the school.

• Answer all calls and assist with telephone enquiries in a timely friendly manner.

• Redirect calls to relevant departments, take messages and relay information to staff or students.

• Responsible for distributing messages and items left for students and teachers at the reception.

• Managing lost and found.

• Ensuring the reception area is always tidy and well organised.

• Keep the reception area stocked with marketing material.

• Manage complaints where possible or refer them to the appropriate department.

• Maintaining accurate daily attendance registers.

• Managing parent attendance emails and notifying teachers.

• Checking all parents and visitors ID upon arrival at reception.

• Fire Drill Procedure – responsible for maintaining accurate class lists for Fire Drills, producing evacuation plans and routes for classrooms.

• Keep accurate records of staff who have temporarily left the school premises.

• Administrative and clerical support tasks, as required.

• Provide an accurate and full range of information within the category requested (location, curriculum, admission procedure – including the booking of tours, tour information, administration, structure, etc..) to ensure the delivery of a quality customer service experience to all callers or visitors to the school.

• Actively support the Admissions team by contacting enquiries, conducting school tours wherever necessary, and assist in enrolment events as and when required.

• Maintain open lines of communication to new & prospective parents ensuring that their concerns and feedback are handled effectively and efficiently; liaising with other school personnel as required.

• Assist in parent and school events as and when required (inclusive of weekends).

SKILLS AND COMPETENCIES

• To be an integral part of the school community

• Always be courteous and welcoming to colleagues students, visitors & parents

• Brilliant at multitasking and enjoy meeting people

• Have strong attention to detail, be proactive, energetic and reliable

• Excellent communicator both verbally and written in English and Arabic

• Highly organised

• Strong IT, administrative, interpersonal and time management skills.

• Quick problem solving skills.

EDUCATIONAL REQUIREMENTS / QUALIFICATIONS

• High School Diploma or equivalent

• Proficient secretarial skills, and extensive knowledge & experience with MS office programmes

ACCOUNTABILITIES

• Increased customer satisfaction experience at reception.

• Maintain high standards in the quality of customer care for parents, students and the school team.

• Increased maintenance of attendance records ensuring reports are up to date.

• Ensure timely completion of administrative duties.

• Maintains the highest standards to professionalism, ethics and attitude towards all staff, students and parents.

OTHER

• A minimum of two to three years experience working as a receptionist or in a customer service-focused role or in hospitality.

Job Type: Full-time

Experience:

• Receptionist: 2 years (Required)

Language:

• Arabic (Required)
• English (Required)

Application Deadline: 31/08/2022