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Job Description
Job Description
- Greet customers, offer assistance and serve them in order to ensure their needs are answered in a timely manner and in compliance with quality and customer service standards
- Arrange and replenish on a continuous basis the shop shelves and ensure that the shop floor and shelves are kept clean and tidy at all times in alignment with the brand%27s image and coordination standards
- Provide exceptional customer service by performing up-selling, cross-selling, suggesting alternatives and following up on customers%27 requests
- Specific for Multimedia: Inform Department Manager of unavailable and nonperforming products
- Specific for Multimedia: Merchandize products under the appropriate sections according to sales trends, date of release, and as per the Department Manager recommendations
- Specific for Multimedia: Up-sell and cross-sell products and services in order to reach hourly and daily sales targets
- Ensure smooth and efficient receiving process of items/shipments, as well as accurate stock keeping preventing security risks and thefts by performing physical and electronic inventory as required, reporting broken alarms, incidents, suspicious activities
- Handle cash register and transactions with the customers in an effective and accurate manner as required
- Specific for Fashion: Take accurate measurements for any needed alteration, assign price according to set price list (when applicable) and coordinate needed alterations
Qualifications
- High School Degree
- Fluency in English
- Proficiency in MS office
- Skills Specific for Sports Goods retail: Collective Game, Project oriented, Athlete/ambassador, Enthusiastic, Contributor, Empathic, Entrepreneur and responsible
- Specific for Sports Goods retail: Active participation in at least one sporting activity
- Planning and Organizing: level 1
- Self – Development: level 2
- Communication Skills: level 2
- Cultural Awareness: level 1
- Customer Focus: level 1
- Initiative: level 2
- Teamwork: level 2