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Job Description
- Responsible in working in Windows server 2012 r2,2016,2019and advanced (AD, DHCP, DNS, Hyper-V & VMware) systems
- Administers systems and servers in relation to LAN and WAN (e.g. email systems, accounts, workstation ID, IP assignments, computers, security, antivirus, spyware, etc.) to insure availability of services to users.
- Designs network infrastructure (physical and virtual) to insure effective and efficient networking systems.
- Maintains network operations& minimal software applications support e.g. servers (file, print, application etc.), operating systems, wide server backup, routine maintenance programs, etc. to insure efficient operations.
- Manages servers and network resources, network applications to insure delivery of services in compliance with established guidelines and/or objectives.
- Prepares written materials (e.g. procedures, system level documentation, reports, memos, letters, etc.) for the purpose of documenting activities, providing written reference, and/or conveying information.
- Recommends equipment, supplies and materials necessary to complete jobs efficiently.
- Liaisons with outside vendors and service providers to seek technical assistance and support
- Responds to inquiries and concerns regarding IT service
- Identify in advance Group’s IT requirement and benefit of upcoming new technologies, research trends, products, equipment, tests, etc. for the purpose of recommending procedures and/or purchases.
- Take preventive measure to avoid IT related problems and to insure smooth functionalities of Group Network.
- Trains other staff (primarily within the technology area) to enhance their ability to use new and/or existing operating systems & minimal application software.
- Provide first point of IT Support contact for staffs.
- Installing and configuring computer hardware operating systems and applications. Assisting staff or clients through a series of actions, either face to face; email or over the telephone to help set up systems or resolve issues.
- Troubleshoot technical issues to resolution and/or escalate to supplier or partner organizations as required as follows: –
- Ensure system and data security is maintained at a high standard, ensuring the integrity of the local/virtual network is not compromised.
- Expedite the repair of hardware faults and software configuration problems, notifying or forwarding to relevant suppliers in a timely manner.
- Monitor performance of local/virtual systems, ensuring issues are appropriately escalated and resolved.
- Provide technical assistance to project teams and undertake technical project roles when required, supporting the roll-out of new applications and solutions.
- Demonstrate commitment to and promotion of a culture of service excellence and continual improvement within the IT team.
- Maintain and develop excellent working relationships with key suppliers, conducting dealings in a professional and appropriate manner.
- Assist with ongoing development of related firm policies and procedures, including appropriate controls around organizational change management.
- SonicWALL firewall management admin controls.
- Upholds Microsoft O365 exchange admin portal.
- F-Secure/With Secure EPP Admin controls & upkeep.
- Perform weekly local NAS storage file server backups.
- Maintains ZKTECO Biometric devices & its server.
- Preserves, support AVAYA IPPABX phone system & its server.
- Organize & formulates the whole IT environment like telephone, internet networking, cabling for the newer projects site offices.
