JOB DESCRIPTION
Hospitality and Guest Service
. Provides important visual cues for guests that make a positive first impression E.g. wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior and a clean and inviting dining room
. Delivers consistent and outstanding guest service through friendly attitude, attentive behavior and strong product knowledge
. Enhances the guest experience by following the S.E.T. Principles: Smile, Eye Contact, Thank You
. Uses proper procedures to ensure the accuracy of every order for every guest
. Ensures every guest receives a prompt and warm greeting within 5 seconds at front counter
. Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests needs
. Promptly executes service recovery for any guest concerns or complaints by making it right with the guest, regardless of involvement in the issue
. Listens carefully to guests and apologizes for the experience in the case of a complaint
. Carries out the tasks given to him by his superior such as clearing the table and offering the beverages. Return objects to their original places and change the sheets.
. Proceeds to the billing on the cash register respecting the procedures.
. Has a perfect knowledge of the menu and the dish of the day.
. Ensures a perfect relationship with the other services.
. Applies the continuous professional formation and punctual.
. His poise will be irreproachable: standing up without kneeling without anybody order with clean hands and nails and dressed hair, discreet jewelry, no earrings for men and no colorful nail varnish, does not eat nor drink nor smoke in the working area.
. Respects the imposed measures of productivity, prices and other charges that should not exceed the limit fixed by the budget.
. Respects the preventive process to prevent accidents therefore keeps the floor dry.
. Respects the objectives fixed by the management of the company.
Policies and Procedures
. Participates in and attends all store meetings and other related functions
. Follows all restaurant policies, procedures and standards
. Maintains the front counter by keeping it clean, organized, stocked and ready for rush periods in the store
. Follows proper hand washing techniques and all sanitation guidelines completes all sanitation tasks as outlined by the Store Manager.
Health & Safety
. Works in compliance with occupational health and safety legislation
. Knows, understands and follows safe work practices and procedures
. Uses or wears personal protective equipment or clothing as required
. Reports all injuries/illnesses, accidents, unsafe conditions, security incidents and any contravention of health and safety legislation, policies and procedures to the Restaurant Manager or Restaurant Owner
. Does not operate any equipment, machine, device or thing, or otherwise work in a manner that will endanger anyone
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