Al Futtaim Group Looking for School IT Helpdesk support in United Arab Emirates Full Time

Job Description

School IT Helpdesk support | Universal American School | DubaiIT HelpdeskUniversal school is looking for an IT Helpdesk support to join their team.TheIT Helpdesk is responsible for supporting and facilitating the use of IT equipment and applications by school members. Universal American School uses Microsoft 365/Google Suite with Apple ecosystem across the school.IT Support

• Maintaining, installing and supporting the use of computer equipment and peripherals for curriculum and administrative use within the school. Keep all computers and printers in goodcondition.
• Install and configure a wide variety of software including Apple – major and Microsoft applications.
• Provide day-to-day IT support including the first and second level support of the school?s web-based applications and Educational subscriptions.
• Communicate to staff/users through a series of actions either face to face or over the telephone to help set up systems or resolve issues.
• Checking the operation of the school systems and reporting any equipment in need of repair or upgrade.
• To document and test all installations or alterations to hardware or software, and to ensure that the inventory is current at all times.
• To document problems and steps to resolve them using the school IT Ticketing system.
• Ensure an accurate record of software licenses used by the school and report infringements to the IT Manager.
• IT upgrade and to make repairs to Desktops, laptops and add cabling etc.
• Liaising with external contractor/or equipment suppliers in the event of technical issues.
• Occasional support in mounting and configuring switches will be there.
• Support School in day to day events, roadshows etc.
• Creation of equipment/system manuals for end users.
• Support in Zoom/Microsoft Teams Live Events occasionally.

Mobile Device Management

• Configures, test and provides service support of mobile device solutions including laptops and tablets.
• Ensures that all mobile devices and activations are in compliance with the school IT policies and procedures in the Jamf Pro environment or Microsoft InTune.
• Supports the school in the planning and deployment for mobile devices.

Management of IT Equipment

• Need to have a strong Apple ecosystem background.
• Check and fix iMacs, MacBooks, laptops & PCs throughout school.
• Support to remotely install Software using SCCM.
• Fault handling; administrate the lending/returning of IT equipment for Staff.
• Check and update inventory of IT property regularly using Asset Management System.

Maintenance of IT AV/Equipment in Classrooms

• Check and fix the IWBs (Interactive White Board), Interactive ViewSonic Panels.
• Manage the booking system of iPads and iPad trolley.
• Manage software for classes.
• Maintain and check the Desktop/Laptop IT equipment?s.

Maintenance of MFP (Multi-function Printer)

• Troubleshooting and repairs of various faults wherever appropriate
• Inventory check.
• Configuration management and firmware updates. Liaise with vendor eg troubleshooting and service delivery.

Management of Network

• Install and Maintenance of Cisco IP Phone devices

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