Al Amiri General Trading CO LLC Hiring for Customer Service Executive – Arabic speaker Job at Dubai Full Time

Job Description

This position is accountable to provide the highest standards of customer service through the provision of a telephone services to existing and potential customers.

Essential Functions/Core Responsibilities

• Outbound/in-bound calls to/from customers, prospects and non-customers while maintaining established standards for number of calls, pick-up time, duration of call and quality of call.
• Provide high quality customer service by answering customer enquiries efficiently and politely with correct and complete information and redirect them where appropriate
• Identify and maximize selling and cross-selling opportunities.
• Identify customer problems and offer appropriate solutions.
• Continuous learning to keep up-to-date with changes and developments to products, services, and procedures.
• Participate in other projects and activities when required.
• Handling projects and tasks whenever required and asked by the management.
• Perform accurately and in an efficient manner.

Required Education, Skills and Qualifications

• Min. 1 year call/contact center experience.
• A bilingual fluent English (B2 Level+) and Arabic speaker.
• Good communication and interpersonal skills.
• Competent use of PC, must be good at MS Excel.
• Graduate preferred in any stream and above. A combination of education and experience may be substituted and/or considered in lieu of the bachelor’s degree.
• Cheerful personality, always with a smile.
• Empathetic, patient and courteous in approach.
• Pleasant telephone etiquette and someone who loves to speak over the phone.
• Presentable with a positive, proactive and professional approach.
• Tolerance for repetitive work in a fast-paced, high production work environment.
• Results driven, enthusiastic, attention to detail and dependable – someone who is eagerly looking to learn the tricks of the trade for their future.
• Open to work – 8 hours a day, 6 days a week. Can work Remotely.

Job Type: Contract
Contract length: 6 months

Salary: From AED2,500.00 per month

Ability to commute/relocate:

• Dubai: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• customer service (Required)