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Job Description
Reservation OfficerYou are the beginning of an exceptional guest experience. As a Reservations Officer, you will make our guests feel welcome and reflect the exceptional experience the come when they arrive!What is in it for you:
- To attract guests and enhance their loyalty, providing a distinctive service through communication and sales skills in order to improve the hotels image and to increase revenue.
- To recognize potential clients and transmit information to Sales team
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To respect the privacy of the guests and the confidentiality of the information.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To report all guest comments or complaints.
- To call the supervisor or manager for advice in serious cases or if an approval is required.
- To properly use the telephone etiquettes as per Sofitel standards.
- To have a perfect knowledge of room types and rate structure.
- To ensure the accuracy of all booking information entered in the PMS.
- To maintain an accurate Guest History, Guest Profile
- To follow up availability and rate charts on TARS and other booking systems / channels.
- To follow daily check-lists.
- To fulfill administrative tasks and filing.
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies and the opportunity to earn qualifications while you work
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
Your experience and skills include:
- With at least 1 years relevant and similar work experience in a hotel
- Ability to work well under pressure in a fast paced environment
- Ability to work cohesively and collectively as part of a team
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.Why work for Accor?We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor?s limitless possibilities.By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor,Visit: https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
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