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alGhuwayriyah, Qatar
Accor Hotels
Full time
Job Description For Hostess – Masala Library(HOZ27314) in Doha,Qatar. Hotel NameCompany Description #BeLimitless We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accors limitless possibilities. By joining an Accor brand, every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Do what you love; care for the world; dare to challenge the status quo #BELIMITLESS Job Description Scope and Objectives This position is concerned with maintaining the highest level of attentive service to all guests and constantly projecting warmth and friendliness. Maintaining dining reservation using dining reservation system and updating patrons preferences & history.Food & Beverage Mission Statement Food & Beverage will be recognized as the market leader by providing consistent and personalized service, by offering innovative concepts and products, not yet available on the market. We are committed to create an environment where teamwork is honored, honesty and integrity are valued. Our well trained and professional colleagues will be focused on delivering high quality products and memorable experiences that will strengthen our customer engagement in the resort and through social media. Fairmont is a place where the well-being of our guests is our main priority. We will emotionally engage the local and international community, anticipate and exceed their wishes and needs, thus creating guests for life. Our Food and Beverage outlets will capture the attention of global media, making it the first choice for international awards and social events and becoming the benchmark for Local and international Food & Beverage industry. Our financial success will strengthen the food and beverage reputation amongst current and new owners, by achieving Top Line Revenue and high EBITA surpassing their budget expectations. It is our responsibility and commitment to give back to the community by being a true heartist Ambassador.Our Motto Gracious with people, ruthless with standards and hungry for more.Grooming Our appearance is a statement of who we are. Our grooming should create a professional image at work that is why our every team member needs to follow the grooming standards at all the time. Personal Attributes Motivator & role modelPositive attitude and well spokenResult drivenDisplays initiativeCommitment to professional valuesTeam creatorCustomer / people orientedCreative / open-mindedKey Deliverables and Responsibilities Ensure correct grooming standards are followed at all timesExceed guest satisfaction by knowing preferences and update profilesAttending to phone queries or reservations.Attending to walk ins.Following up restaurants financial, LQA, TrustYou and Forbes targets on a daily basisAnticipate and service of guests requirements at all timesFollowing up daily financial targets of area/divisionUse opening and closing checklist to ensure smooth opening and closing of the venueCommunicating reservations needs and special requests to the ManagersCoordinating reservation with Dining Reservation Department & other Hostesses.Managing the log bookHandling seating cards to enable guest recognition.Maintaining guest history.Assisting guests to their tables.Seating of guests.Upkeep of the menus in an impeccable manner ensuring there is no spelling nor grammatical mistakes and free of marks To coordinate and assist in service according to service standards.To ensure a very high standard of service is held and maintain at all times.To communicate with Supervisors, Assistant Manager of all issues concerning the outlet.To be aware of Hotel standards & policies.To feel empowered and accountable within the work placeKeep manager on duty updated of any guest feedback so they can update the Glitch ReportMaintains the HACCP & FIFO standards as required by the regional governing bodyFollow Hotel Evacuation Policy in case of an EmergencyAttend all necessary briefings and training sessions as instructed by the ManagerHandle financial procedures according to guidelines set by the finance departmentIdentify potential problems and anticipate guest needs, ask for assistance before service breakdown occursPerform any duties and special projects as requested by management whether in your own department or any other department in the hotelAll issues and negative guest feedbacks needs to be properly reported on glitch systemFollow care program at all times, and report issues through the system to maintenanceTo carry out any other reasonable duties and responsibilities as assigned. Qualifications 1-year similar position in 5-star international hotel, bar and lounge. ME experience will be a plusEngaging outgoing personality, smart, guest handing focus, smile
