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Description:
An established real estate company in Dubai is looking for flexible, hardworking and dedicated LEADS COORDINATOR who can join immediately.
Job Roles:
· Provide exceptional customer service to prospective home buyers and sellers, and to independent contractor sales associates.
· Do cold callings for specific area/location as per agents/management’s requirements
· Report all complaints/concerns/issues affecting customer satisfaction
· Respond to online property inquiries from customers visiting various online portals
· Effectively manage lead volume according to a complex set of standard operating procedures.
· Effectively utilize proprietary Customer Service Management(CRM) software applications
· Explain benefits of working with a real estate professional to inbound and outbound customer calls
· Effectively communicate with and respond to sales associates and branch managers regarding lead questions
· Quickly re-direct non-sales opportunities to appropriate departments
· Regularly monitor lead queues and use decision making abilities to take appropriate action
· Field customer service related calls from additional lines of business
· Remains current on company and industry changes
· Works closely with manager for issue resolution
Requirements:
· Excellent communication skills, both written and verbal
· Fluent in both English language, Arabic is an added advantage
· Experience using call management / good telephone manners
· Ability to work well under pressure in a fast-paced high volume environment
· Outstanding organizational skills
· Personal commitment to excellence
· High degree of competence in learning new software programs. Proficiency in Microsoft Office suite and web-based applications
