360 Nautica Looking for Mobile Promoter at Doha, Qatar Full Time

Job Description

·         Customer experience management: Be responsible for the experience of customers in the managed area after they enter the store. Provide professional services to improve consumers’ recognition of products and brands, prolong the time spent in the store, and improve the store atmosphere. 

•    Consumer observation: Collect VOCs through consumer communication and provide feedback for service, product, and store operation improvement 

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Key business activities 

·         Customer service: Provide a comfortable shopping experience environment for customers through the entire process of customer reception, such as welcome to the store, process reception, solution provision, and greetings for leaving the store.

·         Product and brand explanation: Explain products and functions based on customer requirements to make them better understand products. Communicate with customers on multiple topics, establish brand and customer relationships, and transfer the brand culture and value to customers.

·         Assist sales: When customers have consumption requirements, recommend appropriate products based on the actual situation of customers and help them quickly obtain products and make statements smoothly to obtain a good shopping experience.

Social media platform operations: Implement Huawei social media live broadcast arrangements. Operate company and personal social media platforms to expand brand

Skills

Requirements

Experience in brand direct retail is preferred.

Requirements for incumbents 

Key Capabilities and Experience Requirements 

Basic Skill Requirements

·         Service awareness: Pay attention to the customer status in the managed area, quickly identify whether customers need help, and proactively provide services.

·         Problem-solving capability: Provide appropriate solutions based on customer requirements and professional knowledge, or guide colleagues of corresponding modules to obtain solutions.

·         Teamwork spirit: Be able to help colleagues in the module or other modules to provide customer services in a timely manner without affecting their work. Proactively share their knowledge and experience to help other colleagues grow rapidly.

·         Communication and expression: Communicate with floor customers at the product level, answer customers’ doubts, and establish a connection between customers and the brand.

·         Product knowledge Based on the product training courses at the headquarters, provide customers with accurate product knowledge that meets their requirements and answer related questions.

·         Presentation Skill: Able to speak confidently in front of camera and in public. 

Characteristic Requirements 

Love life, with focus in humanity (photography, lecturing, organizing events, painting, music, design, etc.) related areas of hobbies and expertise, like science and technology products, have the ability to learn  quickly and mastering all kinds of related technology products and technical knowledge