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1Sell
Full time
Our company is hiring a customer service representative to handle customer queries and complaints. As part of your job, you will also process orders, modify orders, escalate complaints, and respond to customer inquiries. If you want to succeed in this role, you must be able to remain calm and have computer experience.
Daily responsibilities are:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Type: Full-time
Salary: From QAR3,000.00 per month
Language:
- english (Preferred)
