Jira Cloud Admin “Fluent English Speakers Only” Full Time

Position Overview:

As a Jira Cloud Administrator, you will be responsible for managing and administering Jira Cloud. Your primary focus will be on configuring, maintaining, and optimizing Jira Cloud to support the organization’s project management needs. You will work closely with stakeholders, project teams, and other administrators to ensure smooth operations and effective utilization of Jira Cloud.

Key Responsibilities:

1. Jira Cloud Configuration and Customization: Configure and customize Jira Cloud to align with the organization’s project management processes, workflows, and requirements. This includes setting up issue types, fields, workflows, screens, and dashboards.

2. User Management and Support: Manage user accounts, permissions, and groups within Jira Cloud. Provide user support and guidance, including training sessions and documentation, to ensure optimal usage of Jira Cloud by team members.

3. Integration and Automation: Integrate Jira Cloud with other tools and systems used within the organization, such as collaboration platforms, development tools, and automation frameworks. Implement automation and customizations using Jira Cloud’s built-in features or scripting languages like Groovy or Python.

4. Stay updated with the latest features, updates, and best practices to leverage the full potential of Jira Cloud.

5. Issue Tracking and Reporting: Monitor and manage the lifecycle of issues in Jira Cloud, ensuring their timely resolution. Generate reports and provide data insights to stakeholders and project managers regarding project progress, team performance, and issue trends.

6. Security and Data Governance: Implement and maintain appropriate security measures, access controls, and data governance policies within Jira Cloud. Collaborate with the IT team to ensure compliance with data protection regulations and industry standards.